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About This Job

Work Location

  • Ho Chi Minh (District 5)

Job Level

  • Experienced (Non - Manager)

Job Type

  • Permanent

Experiences

  • 2 Years

Salary

  • Competitive

Industry

  • Sales / Business Development, Customer Service, Household / Personal Care, Consulting, Electrical / Electronics / Electro Refrigeration

Deadline to Apply

  • 31/05/2025
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Job Benefit

  • Insurance
  • Allowances
  • Uniform
  • Health checkup
  • Training & Development
  • Annual Leave

Job Description

  • Make follow-up calls to customers after warranty service completion to check their satisfaction levels
  • Collect and record customer feedback regarding product quality, technical service, staff attitude, and overall experience
  • Update customer evaluations and feedback into the internal system.
  • Coordinate with relevant departments to address issues and improve service quality when necessary.

Job Requirement

  • Prior minimum 2 years experience in customer service roles in Quality Assurance (QA), Call Center, or Customer Service, preferably within the Electronics or Electrical industry.
  • Demonstrated proficiency in analytical abilities.
  • Practical experience in quality assurance procedures.
  • Strong interpersonal skills, including adeptness in deliveringconstructive feedback.
  • Problem-solving acumen to devise impactful strategies for enhancingsupport quality.
  • Fluency in English or Chinese (Mandarine)
  • Work Schedule: 6 days per week.
     
Job tags: Call Center – Quality Assurance QA
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