Support warranty stations
- Promote stations to quickly perform warranty cases
- Technical consulting for technicians
- Training in dialogue skills with customers and technical knowledge relatedto products
- Resolve station requests and complaints related to repair fees
Support Call Center
- Advise on solutions to resolve warranty-related issues when requested bythe Call Center
- Monitor the progress of warranty cases
- Support spare part Dept:
- Monitor the number of components
- Training spare parts department staff
- Consulting on solutions to problems related to components
- Circuit board repair
Support Salesman, KeyAccount Store:
- Respond to requests and complaints from sales staff and customers
- Consulting business staff
Make technical report,propose spare part
- Report technical issues related to the product
- Propose solutions for production-related errors.
- Propose HQ to provide components
Carry out warrantycenter warehouse management & the requests of the ASS Manager
- Evaluate, repair, and classify machine
- Manage the number of machines at the warranty warehouse
- Translating and drafting technical documents
- Consulting and compiling policies related to warranty
- Service monthly meeting
